What personal information do we ask for?
In order to process your initial enquiry we will ask for basic details such as your name and contact information. You may also choose to provide us with further information at the point of your initial enquiry at your discretion.
In order to confirm your booking we will require further details such as postal address and credit / debit card details. On occasions we may also require full passport details depending on the services you book.
How will we use this personal information?
We will use the personal information you provide to process your enquiry, make your reservations and dispatch all relevant documents to you. We may also use some of the information to send marketing information and updates that we feel may be of interest to you. On all promotional material you will be given the opportunity to opt-out of receiving occasional marketing information from us.
Should you wish to be removed from the mailing list please call 01227 753180.
Will we disclose any of this personal information to third parties?
We will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
How do we protect customer information?
All the information you give us is password protected on a secure server. We also have a Firewall (security software) in place to protect our internal information from the Internet.